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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A) They can edit Knowledge Base articles in the agent workspace
B) They can create a ticket directly from SAP JAM
C) They can view Knowledge Base group updates in the Feed pane
D) They can attach Knowledge Base articles to tickets

2. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Plant stock
B) Locked stock
C) Special stock
D) Consignment stock

3. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A) Maintenance plan
B) Pricing condition
C) Warranty
D) Service contract

4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You can upload the data only once.
B) You do NOT need to know the definitions of each of the fields
C) You need to identify the data dependencies for the migration template
D) The template structure is predefined an CANNOT be changed.
E) There is a template available for each object that allows tool-supported migration

5. Which field identifies a ticket as relevant for a field service scenario?

A) Scheduling relevant
B) Division
C) Requires work
D) Service organization

Solutions: