Study with 000-602 Actual Test Questions
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Updated: Jul 23, 2026
No. of Questions: 67 Questions & Answers with Testing Engine
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IBM 000-602 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM System z Technical Support V4 |
| Exam Number: | 000-602 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Related Certifications: | IBM Power Systems Certifications |
| Available Languages: | English |
| Real Exam Qty: | 67 |
| Exam Price: | $200 USD |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Recommended Training: | IBM System z Technical Education |
| Exam Registration: | Retired Exam |
| Sample Questions: | IBM 000-602 Sample Questions |
| Exam Way: | Proctored computer-based test at Prometric centers; RETIRED since 2014 |
| Pre Condition: | Basic knowledge of IBM mainframe architecture and hardware support experience |
| Official Syllabus URL: | Retired, no longer available |
IBM 000-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Determination and Support | 15% | - Troubleshooting Methodology - IBM Support Process - Performance Monitoring Basics |
| Topic 2: RAS and Diagnostics | 25% | - Reliability, Availability, Serviceability Features - Service Tools and Utilities - Error Analysis and Log Interpretation - Concurrent Maintenance |
| Topic 3: System z Software and Firmware | 20% | - z/OS and Operating System Interfaces - Firmware Updates and Management - Support Element and HMC - Parallel Sysplex Concepts |
| Topic 4: Installation and Configuration | 15% | - Connectivity and Networking - Setup and Initialization - Storage Subsystem Integration |
| Topic 5: System z Hardware Architecture | 25% | - PR/SM and Logical Partitioning - I/O Subsystem and Channels - Processor and Memory Configuration - zEnterprise and System z Models |
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