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Updated: Jul 21, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000.2 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Avaya Certified Implementation Specialist (ACIS) – Small and Medium Enterprise (SME) Communications |
| Available Languages: | English |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Delivered through Avaya-authorized testing platforms or authorized testing centers, depending on the certification program. |
| Pre Condition: | Official Avaya training and experience with Avaya IP Office/SME Communications solutions are recommended for ACSS candidates. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and Services | - Communication Services
|
| Topic 2: Installation and Configuration | - System Deployment
|
| Topic 3: SME Communications Solution Architecture | - Platform Overview
|
| Topic 4: Security and Administration | - Administrative Management
|
| Topic 5: Maintenance and Troubleshooting | - System Support
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
A) MSDE 2000
B) DCOM service
C) Microsoft C#
D) Microsoft .NET Framework 3.5 Family Updates
E) MS-SQL 2005/Express
2. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
A) SIP line:Call Initiation Timeout = 0
B) SIP line:Check OOS
C) ARS:Alternate Route Wait Time = 0
D) ARS:Alternate Route
3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Continuous Log
B) Resource View
C) Snapshot
D) Selective View
E) Development Tracing
4. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?
A) ITWLinx towerMAX SCL/8
B) IP Office Barrier Box
C) ITWLinx towerMAX DS/2
D) Analog surge protector
5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
A) Hardware may not be compatible with the new version of IP Office.
B) All licenses will need to be renewed.
C) Telephone and system features may have changed between loads.
D) Older IP Office applications may not be supported.
E) Phones may need to be upgraded increasing downtime.
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A,C,D |
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