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Updated: May 28, 2026
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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
A) Microsoft SQLServer 2005Express Edition
B) Microsoft SQLServer2005StandardEdition
C) Microsoft SQL Server 2008Express, Standard/Enterprise Edition
D) Microsoft SQLServer2005EnterpriseEdition
2. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)
A) ACCCM Dial plans
B) OrganizationHierarchy teams
C) Products
D) Administrators
E) Organization Hierarchy sites
3. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?
A) ACCCM
B) ACCCM Importer
C) ACCCM AVP
D) ACCCM Sync
E) ACCCM one-X
4. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?
A) Quick Search
B) Organization Chart action bar
C) User/agent action bar
D) Main details area
5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
A) The Database Port is setto 1433.
B) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
C) The login ID for the Web Service was not configured correctly.
D) The Web Service URL was not configured correctly.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D,E | Question # 3 Answer: A,D | Question # 4 Answer: C | Question # 5 Answer: B |
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