Pass the actual test with the help of C9510-526 study guide
Updated: Jun 17, 2026
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1. What would a L1 support professional use Really Simple Syndication (RSS) feed for?
A) to subscribe to updates from a Web page.
B) as a reliable tool for Site Services.
C) to change a Web page.
D) to program an application.
2. Which one of the following functions is provided by the Technical Support organization flashes?
A) Search, List by Product ID, Activity last 12 month
B) List by product. Activity last month. List by Doc ID
C) List by Product Activity last 12 month. Search by submitter
D) Advanced Search, List by submitter. Activity last month
3. Where can a published Technotebe found?
A) in the LI Support teamroom
B) on the IBM Support Web site
C) inCallCenter
D) in RETAIN
4. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?
A) the ID of the L2 support professional
B) nothing; leave it empty to avoid any confusion
C) the ID of the L1 Support professional
D) the Owner ID of the other PMR
5. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?
A) List Calls
B) ListPMRs
C) List Primary
D) List Queues
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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