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Updated: Aug 04, 2026
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SAP C_C4H410_21 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 2111 |
| Exam Number: | C_C4H410_21 |
| Related Certifications: | SAP Certified Application Associate – SAP Sales Cloud Version 2 SAP Certified Implementation Consultant - SAP Sales Cloud |
| Real Exam Qty: | 80 |
| Exam Price: | Varies by region (check SAP official site / certification hub) |
| Passing Score: | Approximately 63% (scaled scoring used) |
| Certificate Validity Period: | Validity based on SAP renewal policies (check official SAP Certification webpage) |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Exam Format: | Multiple choice questions, Scenario-based questions |
| Sample Questions: | SAP C_C4H410_21 Sample Questions |
| Exam Way: | Computer-based testing via SAP Certification Hub or authorized testing centers |
| Pre Condition: | Recommended SAP Sales Cloud experience; SAP recommends hands-on experience with configuration and usage in a live scenario prior to attempting the exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_21-sap-certified-application-associate--sap-sales-cloud-2111-g/ |
SAP C_C4H410_21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Lead and Opportunity Management 8% - 12% | Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling. |
| Territory Management < 8% | Set up territory hierarchy and configure rules for territory determination. |
| Sales Planning and Forecasting < 8% | Set up sales target plans using various dimensions and create, update and submit forecasts. |
| Implementation Basics and Fine Tuning 8% - 12% | Identify tasks to configure and administer SAP Sales Cloud. Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Data Migration and Integration > 12% | Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Visit Planning and Execution < 8% | Set up activity planning and visit execution with surveys and tasks. |
| Master Data (Account, Contact, Product, and Pricing) > 12% | Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.Define different account groups and contact relationships. |
| Sales Contracts Quotation and Sales Order Management > 12% | Set up contract as follow-on from preceeding document, create a document flow, gather pricing determination.Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions. |
| Reporting 8% - 12% | Leverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards. |
| User Management and Notification Process > 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
C_C4H410_21 Exam Certification Details:
| Level: | Associate |
| Languages: | English |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Cut Score: | 63% |
| Sample Questions: | SAP C_C4H410_21 Exam Sample Question |
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