Study with H21-287_V1.0 Actual Test Questions
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Updated: Jun 22, 2026
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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In AICC reporting, what is the "longest wait time" metric?
A) The duration of the longest call handled by an agent.
B) The time it takes for the system to boot up.
C) The maximum time a caller spent in queue before being answered or abandoning.
D) The average time agents spend in after-call work.
2. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
A) UAP Client
B) IVR System
C) CTI Server
D) Media Server
3. What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?
A) Containers eliminate the need for operating system licenses.
B) Containers always provide better performance than virtual machines.
C) Improved portability, scalability, and resource isolation compared to traditional virtual machines.
D) Containerization is only suitable for development and testing environments.
4. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?
A) Agent occupancy rate
B) Customer Satisfaction (CSAT) score
C) Number of calls per agent
D) Average Handle Time (AHT)
5. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?
A) It eliminates the need for a SIP trunk.
B) It simplifies integration with third-party systems and enables the creation of custom applications.
C) It makes the IVR prompts sound clearer.
D) It reduces the cost of hardware.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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