Study with ITIL-F Actual Test Questions
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Updated: Sep 16, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL-F) |
| Exam Number: | EX0-105 |
| Exam Duration: | 60 minutes |
| Available Languages: | English, Other languages available via EXIN partners (check registration portal) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN SIAM Foundation EXIN VeriSM Foundation |
| Certificate Validity Period: | 3 years (typical ITIL certification validity) |
| Exam Price: | Varies by country and provider (contact EXIN or accredited partner) |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or in-person via EXIN partners |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Topic 2: Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Topic 3: The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
| Topic 4: Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
| Topic 5: Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
EXIN ITIL Foundation Sample Questions:
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive software library
- B. In the definitive production library
- C. In the definitive media library
- D. In the definitive security library
Correct Answer: C 🗳️
Which of the following identifies the purpose of design coordination?
- A. Ensuring all service designs have availability designed into them
- B. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
- C. Control of all supplier relationships from design right through to the production environment
- D. Designing of all the links between every service design process and all other processes in the service lifecycle
Correct Answer: B 🗳️
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
- A. Preparation
- B. Products
- C. Potential
- D. Profit
Correct Answer: B 🗳️
Which is an example of improving service utility using service management automation?
- A. Reducing the time to compile service data
- B. Monitoring service availability
- C. Pre-determined routing of a service request
- D. Faster resource allocation
Correct Answer: D 🗳️
Which of the following should be considered when designing measurement systems, methods and metrics?
1 . The services
2 . The architectures
3 . The configuration items
4 . The processes
- A. 2 and 4 only
- B. 1 and 3 only
- C. All of the above
- D. 2 and 3 only
Correct Answer: C 🗳️
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