Pass the actual test with the help of JK0-802 study guide
Updated: Jun 10, 2026
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1. A technician is responding to a user reporting corrupted files. Which of the following should the technician do to determine the problem?
A) Run CHKDSK
B) Perform a backup of all drives
C) Ensure all Windows updates are installed
D) Run defragmentation
2. A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be disabled prior to starting the cleaning process?
A) Automatic Updates
B) Remote Desktop
C) System Properties
D) System Restore
3. Which of the following is the safest way to download and install a new program on a mobile device?
A) Use the Bluetooth file sharing feature.
B) Download the program from an FTP site using the USB cord.
C) Use the app store to download and install the program.
D) Use NFC to copy the program from another mobile device.
4. A technician would like to limit computer access to certain users. Which of the following should be configured?
A) Boot.ini file
B) System configuration
C) Local security policy
D) Advanced security
5. A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?
A) Quick format
B) Drive degauss
C) Change the jumpers on the hard drive
D) Standard format
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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