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Updated: Oct 21, 2026

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Microsoft MB2-710 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM 2016 Online Deployment
Exam Number:MB2-710
Real Exam Qty:45-50
Passing Score:700 out of 1000
Related Certifications:Microsoft Dynamics CRM 2016 Deployment
Microsoft Certified Professional (MCP)
Exam Duration:90 minutes
Exam Price:$165 USD
Exam Format:Case Studies, Multiple Choice, Multiple Response, Drag and Drop
Available Languages:Japanese, English
Certificate Validity Period:Retired (no longer active)
Recommended Training:Microsoft Official Course 20466: CRM 2016 Online Deployment
Microsoft Dynamics CRM Documentation
Exam Registration:Pearson VUE Registration
Microsoft Learning Archive
Sample Questions:Microsoft MB2-710 Sample Questions
Exam Way:Proctored online or at authorized Pearson VUE test centers; retired as of March 31, 2019
Pre Condition:No formal prerequisites; recommended experience with Dynamics CRM Online and Office 365 administration
Official Syllabus URL:https://www.microsoft.com/en-us/learning/exam-mb2-710.aspx

MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Certification Path

MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Exam is foundation level Certification, this exam has been retired.

Microsoft MB2-710 Exam Syllabus Topics:

TopicDetails
Implement a Microsoft Dynamics CRM Online deployment (10% - 15%)
Access Microsoft Dynamics CRM Online-Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for Dynamics CRM for tablets; identify supported web browsers; identify user subscription license types; describe subscription add-ons
Plan a deployment- Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on
Import data-Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes
Customize Microsoft Dynamics CRM Online-Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards
Configure Microsoft Dynamics CRM Online (10% - 15%)
Configure subscriptions-Identify methods to sign-up for a subscription; identify subscription requirements; describe the subscription cancellation process; describe the methods for purchasing add-ons
Manage users-Identify the methods to add users to Dynamics CRM Online; assign Microsoft Dynamics CRM Online licenses to users; assign security roles; enable and disable users; describe non-interactive users; mark a user as non-interactive; identify administrative roles
Synchronize user accounts-Compare Dynamics CRM Online accounts with company accounts; describe user synchronization; identify the steps to synchronize Active Directory with Office 365; describe Active Directory Federation Services
Manage Microsoft Dynamics CRM Online (10% - 15%)
Administer Microsoft Dynamics CRM Online instances-Define instances; describe the relationship between instances subscriptions, tenants, and security groups; describe instance types; set instance properties; switch an instance; reset an instance; place an instance in administrative mode; delete an instance; describe methods to copy an instance; create a copy of an instance
Describe tenant considerations-Identify limitations on the number and type of instances per tenant; configure the region for a tenant; describe limitation and requirements for multiple tenants
Manage storage and administrative notifications-Identify the storage limit for a subscription; describe the implications of reaching the storage limit; view resources used; identify requirements and limitations for sending administrative notifications
Describe the Microsoft Dynamics CRM Online update policy-Identify the frequency of updates; describe the update process; determine the version of Microsoft Dynamics CRM Online; skip updates; approve updates; determine what updates are available; reschedule an update
Manage related services (10% - 15%)
Describe related services-Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing
Integrate Yammer and SharePoint Online-Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process
Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business-Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online
Manage mobile device apps (10% - 15%)
Install and use mobile device apps-Identify the mobile apps for phones and tablets; describe requirements for mobile apps; identify supported mobile device hardware and software; install mobile apps; configure security privileges; describe restrictions for working offline; create draft records
Configure entities for mobile-Identify entity types that can be accessed from mobile apps; hide form components; enable dashboards for mobile apps
Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% - 15%)
Deploy Dynamics CRM for Outlook-Identify supported operating systems; describe required software components; compare Dynamics CRM for Outlook versions; identify deployment methods; configure Dynamics CRM for Outlook; configure multiple organizations
Configure offline capabilities-Describe offline capabilities; identify fields that can be synchronized; describe limitations for synchronized fields; configure synchronized fields
Manage email (10% - 15%)
Select an email processing option-Identify email processing options; describe the advantages of each email processing option; identify limitations and requirements for each email processing option
Track and correlate email-Compare email tracking with email correlation; describe user options for automatic tracking; describe correlation options; identify limitations of folder-level tracking; configure folder-level tracking for Exchange folders
Manage mailbox records and email-Describe synchronization methods for incoming and outgoing email; configure the default synchronization method for users and queues; describe mailbox records; configure approval for email addresses
Manage server-side synchronization (10% - 15%)
Configure server-side synchronization-Describe server-side synchronization; identify server-side synchronization features and supported configurations; set the email processing method; configure mailbox records
Set up a forwarding mailbox-Describe mailbox forwarding; create a forward mailbox record; add email forwarding rules for users; add mailbox records to server profile; enable mailboxes; test email configuration; describe synchronization alerts; view the Performance Dashboard

How much MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Exam Cost

The price of the MB2-710:Microsoft Dynamics CRM 2016 Online Deployment exam has been retired by Microsoft. You can refer to Microsoft Training website .

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-710.aspx

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