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Updated: Jul 24, 2026
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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Related Certifications: | SDM Certification - PS NPO SDM Certification - CARE |
| Passing Score: | Approximately 70% (official passing score not publicly specified) |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Real Exam Qty: | 60-70 |
| Exam Format: | Multiple Choice |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based exam; availability may include authorized testing centers or online delivery depending on Nokia certification policies. |
| Pre Condition: | No mandatory prerequisite publicly specified; Nokia training and practical experience in service delivery/network operations are recommended. |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Operational Procedures and Best Practices | - Operational standards
|
| Topic 4: Customer Service and Communication | - Service delivery
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. What is the formula of the "value of risk" in the quantitative risk analysis?
A) = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).
B) = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).
C) = (The risk contingency budget in EUR) / (the probability of occurrence in %).
D) = (The impact of risk in EUR) * (the probability of occurrence in %).
2. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?
A) Locating spare parts in Service vehicles and at Network Locations.
B) Having an effective warehouse management system to support Hardware Services.
C) Having an OLA with Care for spare part management.
D) Implementing a Spare Part Management process and tools in GDC.
3. What is the MOST effective way to convince the customer to agree to changes in contractual scope?
A) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
B) Request that customer does an industry benchmark.
C) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
D) Request that NSN does an industry benchmark.
4. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?
A) The SLA is a legal requirement of the contract to measure performance.
B) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
C) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
D) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
5. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?
A) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.
B) Stop integrations until Customer provides a correct Datafill that can be used.
C) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
D) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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