Study with Service-Cloud-Consultant日本語 Actual Test Questions
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Updated: Oct 15, 2026
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The price of the Service-Cloud-Consultant exam is $200 USD.
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
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Salesforce Service-Cloud-Consultant Exam Reference
Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | Service-Cloud-Consultant |
| Passing Score: | 67% |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Administrator |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Exam Price: | USD 200 |
| Exam Format: | Multiple-choice, Multiple-select |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online (proctored) or Onsite (at a testing center) |
| Pre Condition: | Salesforce Certified Administrator credential is required |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intake and Interaction Channels | 13% | - Explain agentic service capabilities, use cases, and configuration processes - Assess the design considerations and best practices when configuring an interaction channel solution - Given business process requirements, recommend the appropriate approach to intake channels and their design - Given a set of business requirements, recommend an appropriate use for AI agents in the customer service process - Given a set of business goals, discuss the use cases and functionality for proposed interaction channels |
| Topic 2: Knowledge Management | 9% | - Explain the knowledge article lifecycle and its implications - Given a scenario, recommend the appropriate approach for Knowledge migration and deployment - Describe the key features of Lightning Knowledge |
| Topic 3: Contact Center Analytics | 5% | - Given a set of desired metrics, determine the appropriate reporting solution - Explain the capabilities and use cases for Salesforce and third-party reporting tools |
| Topic 4: Service Cloud Solution Design | 16% | - Given a scenario, understand the appropriate Service Cloud features and capabilities to solve a business problem - Given a scenario, analyze customer requirements to determine appropriate solution design |
| Topic 5: Case Management | 15% | - Explain the relationships between cases and other core features such as assets, entitlements, and work orders - Given a set of requirements, design the case management solution - Describe the capabilities and use cases for case assignment, escalation, and auto-response |
| Topic 6: Industry Knowledge | 12% | - Explain the factors that influence key Contact Center metrics and key performance indicators (KPIs) - Determine the risks, benefits, and business challenges of meeting a client's desired outcome |
| Topic 7: Implementation Strategies | 12% | - Given a scenario, determine how to participate in a successful consulting engagement - Given a scenario, recommend appropriate Service Cloud deployment and training strategies - Explain the considerations and implications for data migration, data quality, data governance, and large data volumes |
| Topic 8: Integrations | 10% | - Explain the use cases and considerations for core Service Cloud integrations - Explain the use cases and considerations for third-party solutions and connections to external sources of data |
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Universal Containers では、次の基準に基づいてケースを適切なサービス担当者に自動的にルーティングするように Salesforce を設定したいと考えています。
* ケースは、電子メール、Web フォーム、またはエクスペリエンス サイトを通じて生成されます。
* サービス担当者は一度に 3 件のケースを処理できる必要があります。
* サービス担当者は、新しいケースを受け入れるかどうかを選択できる必要があります。
* サービス担当者のマネージャーは、担当者の作業負荷を把握している必要があります。
管理者は、サポート チームの要件に基づいてケースをルーティングするためにどのツールを使用する必要がありますか?
- A. 大文字と小文字の割り当てルール
- B. オムニチャネルルーティング
- C. レコードトリガーフロー
Correct Answer: B 🗳️
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Universal Containers のサポート マネージャーは、チャネル、エージェント、暦月ごとに初回通話の解決状況を測定したいと考えています。
コンサルタントはどのレポート ソリューションを推奨すべきですか?
- A. レポート スナップショットを作成します。
- B. 結合レポートを作成します。
- C. グループ化を使用してレポートを作成します。
Correct Answer: B 🗳️
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コンサルタントがスクリーンフローを使用する必要があるのは次のどのシナリオですか?
- A. サービス コンソール内で別のサポート担当者に通話を転送します。
- B. サポート担当者に意思決定に基づいたトラブルシューティング手順を提供します。
- C. ケース作成中にサポート担当者をナレッジ記事にリダイレクトします。
Correct Answer: B 🗳️
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Cloud Kicks（CK）での最近のケース分析では、パスワードのリセットや注文の問い合わせといった単純なケースの割合が高いことが明らかになりました。CKは、SMS、Facebook Messenger、WhatsAppなどの拡張チャネルを通じて顧客にセルフサービスを提供したいと考えています。この要件を満たすために、CKはサービスエージェントを作成しました。
この AI エージェントを拡張チャネルに接続するための次のステップとして、Service Cloud コンサルタントは何を推奨すべきでしょうか?
- A. 埋め込みサービス デプロイメントを作成します。
- B. 新しいメッセージング チャネルを作成します。
- C. 自動起動フローを作成します。
Correct Answer: B 🗳️
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Universal Containers では、サポート エージェントは、顧客がケースを作成するときにサポートを受ける資格があることを確認する必要があります。
サポートエージェントは、顧客がサポートを受けることが許可されていることをどこで確認できますか?
- A. マイルストーン
- B. {0} アクション
- C. 権利
Correct Answer: C 🗳️
Explanation: Only visible for Actualtests4sure members. You can sign-up / login (it's free).
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