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The Avaya 7492X exam is the final step that the candidates need to take if they want to obtain the ACSS Avaya Aura Call Center Elite certification. The prior steps to getting this designation are passing the 7392X Avaya Aura Call Center Elite Implementation exam and the 21450T Avaya Aura Communication Manager Administration R8 test.

Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

• Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
• Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
• Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.
• Troubleshooting different situations with the help of Communication Manager Denial Event;
• Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
• Troubleshooting the Server that works with Avaya Aura Media;
• Troubleshooting common issues related to call vectoring;
• Listing usage alongside trace, and displaying events;
• Designing the Business Advocate features and using the basic questions for call center for such situations;

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

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