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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Continuous log
B) Resource View
C) Snapshot
D) Selective View
E) Development Tracing

2. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) All cards may not be seated correctly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) Embedded Voicemail is not running properly.
D) You need to buy additional licenses

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The 5420 DS is corrupted and must be replaced
B) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
C) The 5430 DS is no longer supported.
D) Start the IP Office Manager application.
E) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.

4. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Replace hardware outside warranty.
B) Test and document the results of the implemented solution.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Duplicate the issue and obtain traces.
E) Research possible causes and implement a solution

5. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Set SMDR.
B) Set IP address of call accounting software.
C) Set CDR.
D) Install Delta Server.

Solutions: