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1. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?
A) Integration Service Status
B) Configuration Checker
C) Recorder Status Summary
D) Capture Status
2. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) eLearning
B) Coaching
C) Wfm
D) Interactions
3. Which statement about archive database Service role Configuration is true?
A) You can change database targets in Recorder Manager
B) You can create database targets in Recorder Manager
C) You can add multiple archive database targets
D) You can change database targets in Enterprise Manager
4. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
A) Configure the recorder server roles
B) Set up the server, Including VM settings, NICs and disks
C) Install WFO software and any required hotfixes
D) Verify the server using the SR validation
5. What is configurable in Enterprise Manager?
A) QM functions
B) WFM shifts
C) Work patterns
D) Integration Services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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