Pass the actual test with the help of CHRM-001 study guide
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| Section | Objectives |
|---|---|
| Topic 1: Anger Management | - Using an anger log - Managing anger - How anger affects thinking - Costs and pay-offs of anger - Understanding what is anger - Communication tips and tricks |
| Topic 2: HR Training for the Non HR Managers | - Absenteeism - Preparing for the Interview - Privacy Issues - Position Profiles and Job Descriptions - Advertising Guidelines - Forecasting - Termination - Defining Human Resources - Performance Reviews - Planning Training - Compensation and Benefits - Job Competencies - Employee Orientation - Job Analysis - Diversity - Conducting the Interview - Screening Resumes - Exit Interviews - Discipline - Skills Inventory - Finding Candidates |
| Topic 3: Conflict Resolution | - Helping others through conflict - Conflict and its resolution - Role of communication in conflict resolution - Conflict resolution styles - Defining conflict and types of conflict |
| Topic 4: Talent Management | - Conducting talent assessments - Succession planning - Evaluating the talent plan - Talent review meetings - Fostering engagement - Compensation and benefits - Creating a talent management plan - Identifying talent - Development strategies - Competency-based programs - Talent management and performance management - Communicating with high potentials - Keeping people interested |
| Topic 5: Conducting Effective Performance Reviews | - Creating a performance development plan - The performance management process - Setting standards and goals - Coaching and maintaining performance - Feedback and communication skills - Planning and conducting interview reviews - Accepting criticism - Performance management checklists - Common errors and solutions - Types of performance reviews - Appraisal preparation |
| Topic 6: Employee Dispute Resolution | - Asking Questions - The Peer Review Panel - The Peer Review Process - What is Peer Review? - Initiating the Process |
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