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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Engagement server latency
B) Visitor's screen resolution
C) Time-based rules
D) Outcome score thresholds

2. When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A) Business outcome
B) Preferred language
C) Agent birthday
D) Interaction media type

3. Which of the following can be used to trigger an action map?
Response:

A) Visitor behavior such as time on page or cart abandonment
B) Scheduled report generation
C) Agent's time since last interaction
D) Number of outbound calls completed

4. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) True
B) False

5. Which type of visitor data is displayed alongside interaction history for agents?
Response:

A) Agent scoring rubrics
B) Session-based attributes and behaviors
C) CRM integration logs
D) Visitor's full browsing history from all domains

Solutions: