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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjp:user
B) cjds:admin_org_read
C) cjp:config_read
D) cjds:admin_org_write

2. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Assign skill profile directly to agents.
B) Assign call distribution groups to queues.
C) Associate agents directly with the queue.
D) Associate skill criteria to the queues.
E) Assign skill criteria to the agent teams that are grouped into call distribution groups.

3. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Cloud Connected PSTN only
B) WebRTC desktop calling
C) Dedicated Instance without SIP trunks
D) Local Gateway with Webex Calling

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Automatic Number Identification in Flow Designer
B) Assign a wrap-up reason to the outdial queue.
C) default outdial Automatic Number Identification at the tenant level
D) Enable Outdial on a desktop profile.
E) Add the agent to the outbound team.

5. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) 450.783.2223
B) +1-450-783-2223
C) (450) 783-2223
D) [450) 783-2223
E) #450 783-2223

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