Study with ISO20KF Actual Test Questions
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Last Updated: Oct 13, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery and Support Processes | - Operational Service Management Processes
|
| Topic 2: Service Management System | - Service Management System Components
|
| Topic 3: Fundamentals of IT Service Management | - Core Concepts of Service Management
|
| Topic 4: ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Topic 5: Service Design and Transition | - Planning and Implementing Services
|
| Topic 6: Measurement and Improvement | - Monitoring and Continual Improvement
|
EXIN ISO / IEC 20000 Foundation Sample Questions:
What is the recommendation with regard to the implementation of an emergency Change?
- A. There is a separate process for emergency Changes.
- B. Where possible the Change process should be followed.
- C. The Change process should be completely bypassed.
- D. Only the senior manager should authorize emergency Changes.
Correct Answer: B 🗳️
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What is the objective of planning and implementing new or changed services?
- A. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
- B. To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
- C. To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services
- D. To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality
Correct Answer: A 🗳️
For which type of organizations is ISO/IEC 20000 appropriate for use?
- A. for tool vendors to specify the Service Provider's processes
- B. for organizations to confirm that all of the ITIL@ guidelines have been implemented
- C. for organizations wishing to certify their services
- D. for organizations which need to demonstrate alignment to customer requirements
Correct Answer: D 🗳️
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Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?
- A. Six Sigma
- B. CobIT TM
- C. ITIL
- D. MOF
Correct Answer: D 🗳️
What is required to be included in Release Management procedures according to ISO/IEC 20000?
- A. the updating and changing of configuration information and Change records
- B. the recording of all reported Incidents
- C. the investigation and prevention of Security Incidents
- D. the authorization and implementation of emergency Changes
Correct Answer: A 🗳️
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