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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 変更管理
B) 資産管理
C) 構成管理
D) リリース管理

2. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) サービスレベル管理
B) 変更管理
C) ビジネス関係管理
D) リリース管理

3. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 人事部門が利用できる予算
B) 競合他社の工程管理システム
C) プロセス文書を更新する時期
D) 自社が定める基準

4. マネジメントシステムの目的は何ですか?

A) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
B) サービスのレベルを定義、同意、記録、管理するため
C) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
D) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。

5. ITサービスマネジメントの定義は何ですか?

A) サービスを運用するためのベスト プラクティス ガイダンス
B) ベスト プラクティスに基づいてサービスを提供するための要件
C) 顧客に価値を提供する専門的な組織能力
D) 1 人以上の顧客にサービスを提供する組織

Solutions: