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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which of the following is included in the purpose of the 'continual improvement' practice?

A. The reduction of the likelihood and impact of incidents
B. The restoration of normal service operation as quickly as possible
C. The alignment of the organization's practices and services with changing business needs
D. The establishment of links between the organization and its stakeholders at strategic and tactical levels

Question 2

Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A. consumption
B. provision
C. management
D. value

Question 3

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A. Service desk
B. Problem management
C. Continual improvement
D. Incident management

Question 4

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A. Problem identification
B. Problem analysis
C. Error control
D. Problem control

Question 5

Which statement about value streams is CORRECT?

A. Each value stream must be designed for a specific scenario
B. Each value stream must include all 34 ITIL practices
C. Each value stream must include all six value chain activities
D. Each value stream must include suppliers or partners

Solutions: