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Last Updated: Jul 23, 2026
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How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Objectives:
- Describe various input/output methods for data.
- Identify the most common elements and operators for programming.
- Identify common resources used by servers and client applications such as memory, disks, access control lists (ACLs), and user access rights.
- Analyze the importance of a petabyte of data.
- Define the reading of digital data.
- Describe how to use conditional statements for loops, branching, and decisions.
- Describe how to create arrays and expand arrays using the dynamic array techniques.
- Describe the effective use of binary operators in programming. Describe how to format data for output or input.
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Microsoft MB-910 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Describe Dynamics 365 Marketing (10-15%) | |
| Identify Dynamics 365 Marketing capabilities | - describe how to target customers by using segments and subscription lists - describe the lead generation and qualification process including lead scoring - describe customer journeys - describe event management features and capabilities |
| Describe related marketing apps | - describe the capabilities of LinkedIn Campaign Manager - describe the capabilities of Dynamics 365 Customer Voice - describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights |
Describe Dynamics 365 Sales (15-20%) | |
| Describe the Dynamics 365 Sales lifecycle | - describe leads and the process for qualifying leads - describe the opportunity management process - describe the quote lifecycle - describe use cases for orders and invoices - describe processes and tools used for forecasting sales |
| Describe related sales apps | - describe capabilities of Dynamics 365 Sales Insights - describe capabilities of LinkedIn Sales Navigator |
Describe Dynamics 365 Customer Service (15-20%) | |
| Describe Dynamics 365 Customer Service components | - describe cases, queues, and entitlements - describe Knowledge Management - describe service-level agreements (SLAs) |
| Describe related customer service apps | - describe Omnichannel for Customer Service - describe Connected Customer Service - describe Customer Service Insights |
Describe Dynamics 365 Field Service (15-20%) | |
| Describe the work order lifecycle | - describe the lifecycle of a work order including work order creation - describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements - describe capabilities for the Inspections feature |
| Describe scheduling capabilities | - describe resource management capabilities including skills, and proficiency models - identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians - describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient |
| Describe inventory and asset management capabilities | - describe inventory management transaction types - describe customer asset management and preventive maintenance processes - describe options for performing proactive customer asset maintenance by implementing IoT |
Describe Project Operations (15-20%) | |
| Identify Project Operations capabilities | - describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts - identify views and reports that aid a project service company in making decisions |
| Describe project sales capabilities | - describe the process for converting leads into projects - describe opportunity management and quote management for project-based and product-based quotes - describe use cases for project contracts |
| Describe project planning and resource management capabilities | - describe allocation methods, tasks, subtasks, and assignments - describe time and expenses entry, and entry approvals - describe resource skills and proficiency models - identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards |
Describe shared features (15-20%) | |
| Identify common customer engagement features | - describe customers and activities - describe the product catalog - describe price lists, discounts, and currencies - describe cases - describe resources |
| Describe reporting capabilities | - describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard - describe options for exporting data to Microsoft Excel - describe options for analyzing data by using Power BI |
| Describe integration options | - describe Microsoft Teams integration capabilities - describe use cases for integrating with Microsoft Excel and Microsoft Word - describe options for managing documents by using SharePoint Online - describe email integration capabilities |
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Data management and reporting basics - Common features and navigation |
| Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Lead and opportunity management processes - Business process flows - Quote, order, and invoice lifecycle - Core capabilities and business scenarios |
| Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Case management lifecycle - SLA and routing rules - Key components and use cases - Unified service desk and channels |
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Lead generation and qualification - Integration with Copilot - Event management features - Marketing forms, pages, and segments - Capabilities and use cases - Email marketing and customer journeys |
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