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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true when working with add-ins in a Custom Object workspace?

A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
D) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E) IGenericObject is the interface that is available with the add-in API for custom objects.

2. You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Save the deployment.
B) Validate the template.
C) Accept the changes.
D) Enable the global template.

3. Which is an invalid data type?

A) Text area
B) Text field
C) Menu
D) Radio
E) Date/time
F) Integer
G) Float

4. Which three events are available with the JavaScript API?

A) onrefresh()
B) onbeforesave ()
C) enclose ()
D) onsaveclose ()
E) aftersave()
F) ondataupdated()

5. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) No return events are listed in the incident workflow for the script to use.
B) The agents are not able to get to the pages where they can end the script.
C) The script beginning and ending buttons are not enabled for the script pages.
D) No exit or finished event is being triggered on the script pages.

Solutions: