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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. A sales person has a territory Quota for the year 2012. He wants to set the highest quota target in the month of June. What action must be performed to reflect this in this quota?

A) Add a new revenue line item.
B) Edit the quota amount for lime in the edit quota sales summary.
C) Change the seasonality factor in the seasonality factor group.
D) Add a new rule in the territory quota formula.
E) Edit the rule in the predefined territory quota formula.

2. Your organization has to service lines across three continents: one for tech companies and another for oil and gas companies. The oil and gas service primarily supports two categories, each of which will require different technical knowledge.
Select the three territory dimensions that need to be used for an optimal territory definition.

A) Industry
B) Geography
C) Customer Size
D) Product
E) Account

3. Your organization has unique job role requirements for security set up in the Oracle Fusion application. Identify the best way to set up unique Job roles in the Fusion application.

A) Use the IT Security Manager role to prevent or limit the duty tasks performed by the users.
B) Create custom job rolesinthe fusion application that match the job titles exactly
C) Assign all the users to the Fusion application's predefined duly roles.
D) Create data roles that match each unique job role and assign them to each user.
E) Use the Fusion application's predefined duty roles and create or modify roles as necessary.

4. A customer has deployed Oracle Fusion management and wants to use Assessment templates to follow up on qualified leads.
Identify the three true statements about Assessments templates.

A) Task templates can be assigned to Assessment templates for follow-up activities.
B) All of the question weights within a template must total to exactly100.
C) A free form response will have an impact on the overall assessmentscore
D) A question group is a logical grouping of questions.
E) Assessment templates with Retired status are available for lead follow ups.

5. What happens when a salesperson updates the opportunity revenue items after a forecast is submitted and his or her manager has rejected the forecast?

A) Forecast items are not synchronized with the opportunity.
B) Forecast items are synchronized with the opportunity only if Refresh from Opportunity at the forecast level is selected.
C) Forecast items are synchronized with the opportunity only if Refresh Cache at the forecast level is selected.
D) Forecast items are synchronized with the opportunity only if Refresh from Opportunity at the opportunity level is selected.
E) Forecast items are synchronized with the opportunity.

Solutions: