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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which four types are used by incidents queues?

A) Round Robin (Logged In)
B) Quick
C) Advanced Routing
D) Standard
E) Round Robin (All)
F) LIFO
G) FIFO

2. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Deselecting the Pull Chat check box in the agent's profile
B) Configuring advanced routing
C) Fixing the chat workspace
D) Requesting Chat from File > Options > View Options
E) Clicking Request Chat on the Live Media bar

3. Which four statements are true about reports?

A) All the permissions from an imported report remain unchanged after an export.
B) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
C) Reports are shared between interfaces.
D) Reports must be exportedmanually in all interfaces.
E) Reports are not common across the interface.
F) The owner of a report remains the same even if the report is imported by some other user.
G) Published reports can be modified.

4. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
C) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

5. You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A) Add default values to runtime filters if used in the report
B) Set the option to allow switching of data
C) Do not set the deferred execution option
D) Use a drilldown level to filter the top level
E) Use runtime filters in preference to fixed filters
F) Remove Primary keys from all tables used in the report

Solutions: