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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

A) MuleSoft Integration
B) Integration Procedures
C) SOQL Queries
D) Apex Classes

2. An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?

A) Inspection Calendar
B) Inspection Tab Container
C) Inspection Dynamic Dashboards
D) Inspection Action
E) Inspection Details

3. A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A) Create or modify a permission set that gives access to Cases owned by the support team
B) Create or modify a sharing set for the Profile used for the Site that gives access to Cases
C) Change the Organization-Wide Default settings for Case to Public Read/Write
D) Create or modify a share group for the Profile used for the Site that gives access to Cases

4. Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self- service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
B) The consultant should recommend the Grants Management product which includes the Grants Portal feature.
C) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature
D) The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

5. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

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