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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A) Permission Sets
B) Sharing Rules
C) Branding Sets
D) Audience Targeting

2. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?

A) Create a Sharing Set for the Account.
B) Move users who need case access to a higher level in the Role Hierarchy.
C) Manually share cases.
D) Configure an External Account Hierarchy.

3. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A) Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B) Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
C) Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
D) Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

4. Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

A) The Record Detail component is a custom component and was not configured correctly
B) The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
C) The Record Detail component will only show record details for the Case object.
D) The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

5. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers

A) Create a separate channel for partners in PRM Workspaces.
B) Create Page Layouts for Lead Distribution.
C) Enable "Lead Sharing" in Digital Experience settings.
D) Create Lead Record Types for Lead Distribution.

Solutions: