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Salesforce Certified Slack Developer Sample Questions:

1. A company wants to develop a Slack app to streamline their incident management process. The app should quickly gather incident details from the reporter and notify the relevant team.
What design approach should be used for this app?

A) Send automated direct messages to team members when a new incident is reported
B) Create a channel where users can post incidents, and others react with emojis to acknowledge
C) Use a modal form to collect incident details and then automatically post these details in a dedicated incident management channel
D) Develop a custom slash command to log incidents without further interaction or notification

2. If your Slack app needs to access user profile information and perform actions on behalf of a user, what type of token should you request to adhere to security best practices?

A) Bot User OAuth Token
B) Workspace Access Token
C) User OAuth Token
D) App-Level Token

3. Your organization's marketing team wants to receive immediate Slack notifications whenever there's a mention of the company on social media.
Which Slack feature should be implemented for this requirement?

A) Set up an App Home tab where social media mentions are displayed
B) Create a bot to send periodic updates on social media mentions
C) Implement incoming webhooks to automatically post notifications of social media mentions in a
D) Use slash commands to allow team members to manually check for mentions

4. Your team is designing a Slack app for company-wide announcements that need to reach all employees efficiently while minimizing disruption.
What design would be most effective for this purpose?

A) Create a modal that pops up for every user when there is a new announcement
B) Use an external email service to send announcements, with summaries posted in Slack
C) Develop a bot to send individual direct messages to each employee for every announcement
D) Post announcements in a general company-wide channel where all employees are members

5. A company wants to develop a Slack app to assist employees with IT support queries.
Which Slack surface should be primarily used to facilitate quick and efficient interaction for submitting and tracking these queries?

A) Use Slack's email integration for submitting queries
B) Use direct messages to a support bot for each query
C) Implement an App Home for submitting and tracking support queries
D) Post queries in a dedicated IT support channel

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