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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Contact Center Architecture
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?
- A. Avaya one-X® Agent Desktop
- B. Agent Map
- C. Avaya Contact Center Orchestration Designer
- D. Avaya Agent Desktop
Correct Answer: C 🗳️
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
- A. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
- B. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
- C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
- D. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
Correct Answer: A 🗳️
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?
- A. It proposes, communicates, and agrees upon the detailed solution.
- B. It is the final Invoice that serves as the formal contract acknowledgement.
- C. It documents the details, and quantifies the cost.
- D. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
Correct Answer: B 🗳️
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Open Computing Language (OpenGL)
- B. Microsoft .NET
- C. Simple Direct Media Layer
- D. Open Database Connectivity (ODBC)
Correct Answer: D 🗳️
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A. Context Store
- B. Co-browse
- C. Work Assignment
- D. Dialogue Designer
Correct Answer: B 🗳️
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