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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Troubleshooting and optimization
|
| Topic 2: System Integration | - Telephony and SIP integration
|
| Topic 3: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Topic 4: Solution Design Requirements | - Design considerations
|
Avaya Aura® Contact Center Solution Design Sample Questions:
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
- B. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
- C. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- D. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
Correct Answer: B 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The model numbers of the existing contact center equipment
- B. The design diagram for discussion with customer
- C. The Avaya solutions and services Avaya could offer
- D. The salaries of the executives In the meeting
Correct Answer: A 🗳️
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
- A. Messaging (AAM)
- B. Context Store Snap-In
- C. Co-browse Snap-In
- D. Multimedia Messaging
Correct Answer: B 🗳️
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Engagement Assistant
- B. Microsoft Lync
- C. Presence Service
- D. Avaya Multimedia Messaging
Correct Answer: C 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The model numbers of the existing contact center equipment
- B. The design diagram for discussion with customer
- C. The Avaya solutions and services Avaya could offer
- D. The salaries of the executives In the meeting
Correct Answer: A 🗳️
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