Study with ITILFND_V4 Actual Test Questions
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Updated: Jun 11, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. Which value chain activity ensures that ongoing service activity meets user expectations?
A) Obtain/build
B) Plan
C) Engage
D) Deliver and support
2. Which of the following is the MOST important for effective incident management?
A) Automated pipelines
B) A variety of access channels
C) Balanced scorecard review
D) Collaboration tools and techniques
3. When should a workaround be created?
A) When a potential permanent solution has been identified
B) As soon as possible, once the incident is logged
C) After the resolution of a problem
D) When a problem cannot be resolved quickly
4. Which helps to streamline the fulfilment of service requests?
A) Separating requests relating to service failures from the degradation of services
B) Understanding which service requests can be accomplished with limited approvals
C) Eliminating service requests which have complex workflows
D) Creating new workflows for every service request
5. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
A) organizations
B) outcomes
C) services
D) relationships
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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