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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Does the customer environment contain multi-vendor equipment to support?
B) Would the customer benefit from an up-front payment?
C) Does the customer need to have one service agreement per serial number?
D) Would the customer fleet support solution benefit from onsite engineers?
E) Is there an RFP for services?
F) Is it to cover new equipment?

2. When do HP Care Pack Services need to be registered?

A) within 10 days after the purchase of the hardware
B) within 10 days after the purchase of the care pack
C) within 90 days after the purchase of the hardware
D) within 30 days after the expiration of the warranty

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) HP Contractual Services
C) HP Channel Services Network
D) Aftermarket Channel Facilitation Program

4. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Custom Contractual Services

5. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 44% of the cost of an out-of-warranty repair.
B) A customer's IT staff can be trained by HP to quickly repair printer faults.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) Customers have security for lost laptops and desktops due to a mobile workforce.

Solutions: