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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A) Generate a new permission set that grants access to the Order object andassign it to the field service users.
B) Provide the field service team witha Sales Cloud license to view Order data.
C) Generate a new profile that grants access to the Order object and assign it to the field service users.
D) Provide the field service team with CPQ licenses to view Order data.

2. Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A) Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
B) Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
C) It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
D) Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.

3. Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

A) Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
B) Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
C) Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.
D) Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.

4. Universal Export has implemented multiple Salesforce products and has made it clear thatit wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers

A) Begin requirements gathering for integrations and data migration
B) Consult with the IT department to review the extension requirements.
C) Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
D) Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.

5. Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

A) If the sales user has many territories assigned to them, it can impact the performance of the forecast.
B) Forecast category names can be customized by submitting a Salesforce Support case.
C) Important details should be tracked at the opportunity line level.
D) Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.

Solutions: